How the Saleem Care Process Works (From Request → Plan → Booking)

How the Saleem Care Process Works (From Request → Plan → Booking)

The easiest way to get the fastest support and a smoother experience is to sign up first on Saleem:
https://tellsaleem.com/register

This helps us link your request to your profile and assign the right case manager quickly.

Overview: The Step-by-Step Journey

1) Submit Your Request

To start, please submit your request through our platform form here.

This is the best option because it helps you provide all key details upfront and allows us to assign your request to the right team faster.

If you haven’t done so yet, we strongly recommend registering first, here

2) Case Manager Intake (We Gather Key Information)

A dedicated Saleem Case Manager reviews your request and may ask follow-up questions to understand your situation and preferences, for example:

  • What you want to achieve (your goal)

  • Your preferred country/city

  • Your timing and availability

  • Any relevant medical documents (if applicable)

  • Budget expectations (if relevant)

This step ensures we recommend the right options and avoid delays later.

3) Options & Partners (We Prepare Your Best Matches)

Based on your request, we prepare suitable options through our network (e.g., doctors, clinics, hospitals, labs, service partners).

You may receive:

  • One or more recommended options

  • Available dates/times (if booking is needed)

  • Requirements (documents, pre-approvals, etc.)

  • A quote or estimated cost (if relevant)


4) Confirmations (You Choose, We Confirm)

Once you select an option, we move to confirmation:

  • We confirm availability with the partner/provider

  • We verify details (names, dates, location, services included)

  • If needed, we confirm payment and share invoice/receipt details

After everything is confirmed, you’ll receive the final confirmation and next instructions.


5) Next Steps (Preparation + Follow-Up)

Depending on your request, next steps may include:

  • Pre-appointment instructions

  • Document checklist

  • Directions / logistics

  • Ongoing follow-up from your case manager

If anything changes, you can always contact us to reschedule or update your request.


    • Related Articles

    • Doctor Onboarding Guide: NHRA Invitations & Saleem Profile Setup

      Audience: Licensed Doctors onboarding to Saleem Telemedicine Portal URL: https://doctor.tellsaleem.com Support Email: support@tellsaleem.com This guide explains how doctors can complete onboarding and start receiving telemedicine appointments through ...
    • Getting Started on Saleem (Signup → Verification → Profile)

      Welcome to Saleem. This guide explains how to create your doctor account, complete verification, and set up your profile so you can start receiving patient requests. 1) Create Your Doctor Account Start by signing up on Saleem and selecting Doctor as ...
    • Getting Started on Saleem (Signup → Verification → Profile)

      Welcome to Saleem. This guide explains how hospitals and clinics can create an account, complete verification, and set up their facility profile to start receiving patient requests. 1) Create Your Hospital/Clinic Account Start by signing up on Saleem ...
    • How to Contact Saleem Support (Email, Chat, Help Center)

      If you need help, you can reach the Saleem Support Team in three ways. Choose the option that’s easiest for you. 1) Contact us by Email Send an email to: support@tellsaleem.com Use email if you want to share detailed information or attachments ...
    • Inviting Licensed Healthcare Providers via NHRA Munshaat Portal

      This guide explains how Saleem Telemedicine administrators invite licensed healthcare providers in Bahrain through the NHRA Munshaat facility portal. The provider onboarding process includes two phases. Internal Process Saleem administrators send the ...