How the Saleem Care Process Works (From Request → Plan → Booking)

How the Saleem Care Process Works (From Request → Plan → Booking)

The easiest way to get the fastest support and a smoother experience is to sign up first on Saleem:
https://tellsaleem.com/register

This helps us link your request to your profile and assign the right case manager quickly.

Overview: The Step-by-Step Journey

1) Submit Your Request

To start, please submit your request through our platform form here.

This is the best option because it helps you provide all key details upfront and allows us to assign your request to the right team faster.

If you haven’t done so yet, we strongly recommend registering first, here. 

2) Case Manager Intake (We Gather Key Information)

A dedicated Saleem Case Manager reviews your request and may ask follow-up questions to understand your situation and preferences, for example:

  • What you want to achieve (your goal)

  • Your preferred country/city

  • Your timing and availability

  • Any relevant medical documents (if applicable)

  • Budget expectations (if relevant)

This step ensures we recommend the right options and avoid delays later.

3) Options & Partners (We Prepare Your Best Matches)

Based on your request, we prepare suitable options through our network (e.g., doctors, clinics, hospitals, labs, service partners).

You may receive:

  • One or more recommended options

  • Available dates/times (if booking is needed)

  • Requirements (documents, pre-approvals, etc.)

  • A quote or estimated cost (if relevant)


4) Confirmations (You Choose, We Confirm)

Once you select an option, we move to confirmation:

  • We confirm availability with the partner/provider

  • We verify details (names, dates, location, services included)

  • If needed, we confirm payment and share invoice/receipt details

After everything is confirmed, you’ll receive the final confirmation and next instructions.


5) Next Steps (Preparation + Follow-Up)

Depending on your request, next steps may include:

  • Pre-appointment instructions

  • Document checklist

  • Directions / logistics

  • Ongoing follow-up from your case manager

If anything changes, you can always contact us to reschedule or update your request.


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